LeBlanc, R., & Chiaramonte, S. L., & Papia, S. P., & Papachriston, J., & Keighley, A. M., & Degon, B. D., & Camesano, T. A. (2018, June), Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle  Paper presented at 2018 ASEE Annual Conference & Exposition , Salt Lake City, Utah. 10.18260/1-2--30875

\bibitem{asee_peer_30875}
  LeBlanc, R., \& Chiaramonte, S. L., \& Papia, S. P., \& Papachriston, J., \& Keighley, A. M., \& Degon, B. D., \& Camesano, T. A. (2018, June), \emph{Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle}
  Paper presented at 2018 ASEE Annual Conference \& Exposition , Salt Lake City, Utah.
  10.18260/1-2--30875

Rachel LeBlanc, Stacy L. Chiaramonte, Stephanie Pals Papia, Jessica Papachriston, Amanda Maurer Keighley, Brian D. Degon, and Terri A. Camesano.  "Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle".  2018 ASEE Annual Conference & Exposition , Salt Lake City, Utah, 2018, June.  ASEE Conferences, 2018.  https://strategy.asee.org/30875 Internet.  28 May, 2024

\bibitem{asee_peer_30875}
  Rachel LeBlanc, Stacy L. Chiaramonte, Stephanie Pals Papia, Jessica Papachriston, Amanda Maurer Keighley, Brian D. Degon, and Terri A. Camesano.
  "Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle".
  \emph{2018 ASEE Annual Conference \& Exposition , Salt Lake City, Utah, 2018, June}.
  ASEE Conferences, 2018.
  https://strategy.asee.org/30875 Internet.  28 May, 2024

@INPROCEEDINGS{asee_peer_30875
author = "Rachel LeBlanc, Stacy L. Chiaramonte, Stephanie Pals Papia, Jessica Papachriston, Amanda Maurer Keighley, Brian D. Degon, and Terri A. Camesano"
title = "Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle"
booktitle = "2018 ASEE Annual Conference \& Exposition "
year = "2018"
month = "June"
address = "Salt Lake City, Utah"
publisher = "ASEE Conferences"
note = {https://strategy.asee.org/30875}
number = {10.18260/1-2--30875}
}

TY  - CPAPER
AB  - For many years, Worcester Polytechnic Institute (WPI) has struggled to track and service students in a way that avoids duplication of effort, the utilization of disparate systems, and manual tracking.  Improving the efficiency of these processes and implementing new tools is saving time, frustration, and leading to better customer service for WPI students.  This paper will explore the path to tools that are now being implemented as part of a collaborative pilot that was driven by needs and not tools.  It will include the processes that needed to be developed to define the desired engagement targets, the challenges faced, and the next steps to continue to increase effectiveness.  These tools are being implemented in a cohesive way throughout the lifecycle.  The student’s journey from interest to graduation and beyond are now being tracked, monitored, and acted upon.  While this pilot was initially implemented for efficiency and effectiveness, the future should allow for increased optimization of forecasting as well.
AU  - Rachel LeBlanc
AU  - Stacy L. Chiaramonte
AU  - Stephanie Pals Papia
AU  - Jessica Papachriston
AU  - Amanda Maurer Keighley
AU  - Brian D. Degon
AU  - Terri A. Camesano
CY  - Salt Lake City, Utah
DA  - 2018/06/23
PB  - ASEE Conferences
TI  - Piloting the Use of Technology to Provide Better Support to Students Throughout Their Life Cycle
UR  - https://strategy.asee.org/30875
DO  - 10.18260/1-2--30875
ER  -